Hi frnds.. My new blog on Artificial Intellgence.
One
of the most significant developments in artificial intelligence (AI) is the
development of tools that allow users to talk to a computer. This Can be a
conversation over the phone , or an audio-visual interaction, a conversation
with a humanoid robot, or even an interaction in virtual reality. The software
and hardware tools that make this possible are collectively known as
conversational AI.
What is a
conversational AI
It is a collection of toolboxes with the most important one
being natural language processing (NLP). It is a set of techniques used to
comprehend natural language text, such as English sentences, and also to
produce responsive natural language text. Human – machine dialogue is created
through joint text genera work.
Modern NLP uses deep neural network for
text understanding and production. Another set of techniques are used for
speech processing to understand spoken words and to generate lifelike spoken
text.
Conversational AI also requires a
knowledge base, a collection of organized information that is used to fashion
the content of the response. How an organised knowledge base can be used to
respond intelligently to questions was illustrated dramatically by the IBM
Watson system when it convincingly won the challenge occasion against two human
champions in the television game of “jeopardy!”other components of
conversational AI include information retrieval, reasoning , and information
retrieval , reasoning , and attention management.
USE OF
CONVERSATIONAL AI
Its utility is increasing in many different domains.
One of its principal business applications is in the field of customer
support using telephone and text chat . chat bots are common in most business
websites that help consumers search products or register complaints etc . human
phone answering teams have been replaced by speaking chat bots. These chat bots
can interact as human responders and are east to deploy in bulk. It can be
equipped with local knowledge and language skills for better customer
satisfaction. Sales bots are in its early stages but may replace sales team and
will soon be used for selling products.
A third major application is the use
of email bots to organise and respond to email bots to organise and respond to
email streams. Many business users employ email extensively and use
autoresponders only to generate pre-programmed short sentences. This is likely
to be a major application in the future.
However, the most transformational use
of conversational AI will be the redesign of computer’s human interface.
Applications like Apple’s Siri , Amozon’s Alexa, Microsoft’s Cortana and
Google’s assistant already show us the way to the future. Used to keyboard and
pointing devices to interact with a computer may become obsolete quite soon.
The new interface will be an AI assistant that will taken the instructions just
by saying ‘hey siri’ or something similar .
It was be our window to our personal
data, to the public internet, and to official entities like banks, government
agencies, utilities, etc. we will take to
our assistant and it will talk back to us , and carry out our searches,
online interactions, and processing, and our business and shopping activities.